The rapid development of the online retailer Amazon is bringing about a rethink in the industry. Business processes must be streamlined to create capacities within the organisation to allow new ideas to be developed and implemented.
An important condition for streamlining processes is the digital transformation within retailers’ administrative departments.
The processes must be recorded and documented structured in such a way that the non-value-adding activities can be easily identified by the participants involved.
In collaboration with selected key users from Administration, the processes within the administrative areas are recorded according to the SIPOC, RACI system in various kaizen workshops. A selection of the recorded and evaluated processes:
Purchasing, checking clarification cases, reporting, editing master data, instructions on the handling of poor-selling products, returns, delivery zone, checkout, inventory, label printing, collection box, checkout cockpit, user maintenance, authorisations, opening a new branch, material creation, technical support, interface maintenance, form maintenance, content maintenance, order process online shop, internal processes online shop, order processing, dispatch processing, master data administration customers, dispatch processing, subscription administration, supplier complaint, master data administration service, warehouse, customer orders wholesale, product range configuration, consignment, fixed wage, etc.