Administration, Sales, IT

Analysis phase

The analysis phase to streamline processes in the corresponding organisational unit begins by forming a team in coordination with the top management.

The selected key users then receive training from us on the Lean standard methodology “SIPOC” (Supplier, Input, Process, Output, Customer).


The processes are recorded in Excel in collaboration with the team:

  1. Who provides the necessary information for the process (supplier)?
  2. What information is required in what form?
  3. What specifically is done?
  4. How is it done and why?
  5. How much time is required to complete the activity (workload, duration)?
  6. What information is created at the end of the process in what form?
  7. Who consumes this information (customer)?

The responsibilities involved in implementing individual activities within the process are mapped using the RACI model.

The recorded activities are categorised as “value-adding” or “not value-adding” by us (driving) in collaboration with the team.

The result for you: coordinated savings potential. The changes required for this can be implemented in various projects.


Improvement phase

The challenge in this phase is resistance to change within the organisation.

Our lean approach is not “How do we change something for the better?”, but “What prevents us from trying it in a different (better) way?”. This corresponds to the Lean PDCA approach.

We work with the team to compile a prioritised list of PDCA projects, whereby reaping the “low-hanging fruit” plays a key role in prioritisation. These are coordinated with you.

Based on our experience, the following PDCA improvement projects usually arise:

  1. 5S (reduction in search times for responsibilities and information, absent or deficient storage system for e-mails and files)
  2. Introduction of escalation rules in the organisation if deadlines are exceeded
  3. Reduction in absent or deficient sharing of information between processes
  4. Reduction of information breakdowns (workflow) in the existing ERP system
  5. Reduction of Excel lists to evaluate, analyse and prepare decisions
  6. Reduction in absent or deficient process audits

Are you interested? You can request further details about this phase at lean(at)